About Us

  • Our three Citizens Advice Bureaux are all  members of the National  Citizens Advice Service.  They are located in the centres of three main towns in the Three Rivers district council area   –  Abbots Langley, Oxhey and Rickmansworth.
  • Over the past financial year, our three bureaux have together handled over 16,000 new enquiries, including debt and benefit issues (51% of total), housing queries (12%), employment inquiries (8%) and relationship breakdown problems (8%).
  • Last year we raised over £1,000,000 in extra income for our clients.
  • 33% of our clients are disabled or have a long term health condition.
  • We provide advice outreaches at Mill End and South Oxhey foodbank
  • We provide an outreach at Watford County Court twice per month to represent and defend clients facing possession hearings: success rate 100% to date.
  • We offer a full home visiting service for the housebound in Three Rivers.
  • Our caseworkers represent clients at benefit tribunals: success rate 94% to date.
  • In 2015/2016, for every £1 invested in Citizens Advice we generated at least:
    • £1.52 in fiscal benefits (savings to government) – Reduction in health service demand; local authority homelessness services, and out-of-work benefits for clients. Total £361 million
    • £8.08 in public value (Wider economic and social benefits) – Improvements in participation and productivity for clients and volunteers. Total £1.9 billion
    • £10.97 in benefits to individuals (Value to our clients) – Income gained through benefits gained, debts written off and consumer problems resolved. Total £2.6 billion