About Us

  • The Citizens Advice Service in Three Rivers is a member of the National Citizens Advice Service. We have three offices in the Three Rivers District Council area. They are located in Abbots Langley, Oxhey and Rickmansworth.
  • Over the past financial year, our three offices have together handled over 19,000 new enquiries. These include issues concerning debt and benefits (57% in total), housing (9%), relationships and family (8%), and employment (4%).
  • Last year, we raised over £1,400,000 in extra income for our clients.
  • 42% of our clients describe themselves as disabled or living with a long term health condition.
  • Prior to the COVID-19 pandemic, we provided advice outreaches at Mill End and South Oxhey foodbank.
  • We represent and defend clients during possession hearings held at Watford County Court. In FY 2018-19, we achieved a 100% success rate.
  • Our caseworkers also represent clients at benefit tribunals. In FY 2018-19, we achieved an estimated success rate of 95%.
  • We offer a full home visiting service for the housebound in Three Rivers.
  • In 2018-19, our advisers (which include a dedicated team of specialist Money Advisers) helped clients write off more than £890,000 of debt.
  • The financial outcomes we helped our clients to achieve equate to a 917% return on our core grant from Three Rivers District Council.
  • We run campaigns to raise awareness of the problems our clients face. In 2018-19, we focused on the number of inaccurate ESA and PIP assessments with the aim of highlighting how this increases the number of appeals at tribunal and in turn contributes to excessive wait times for hearings.
  • In 2018-19, our advisers (which include a dedicated team of specialist Money Advisers) helped clients write off more than £890,000 of debt.
  • The financial outcomes we helped our clients to achieve equate to a 917% return on our core grant from Three Rivers District Council.
  • We run campaigns to raise awareness of the problems our clients face. In 2018-19, we focused on the number of inaccurate ESA and PIP assessments with the aim of highlighting how this increases the number of appeals at tribunal and in turn contributes to excessive wait times for hearings.