Our Volunteers

picture of volunteers

We are fortunate to have 82 volunteers working for us who last year donated over 34,000 hours to our service.  Our volunteers come from a wide range of backgrounds, and bring different skills and experience to our service.  They provide generalist advice with the help of our extensive information system and more specialist resources. Advisers give practical help too – drafting letters, making phone calls, filling in forms and helping to calculate benefits. There are many non-advisory tasks that need volunteers, including reception, administration work, IT and finance.

Budget Presentation

Our volunteers also help us to challenge the policies and practices that are unfair in our community and across the country.

In the past year, the Charity returned a public value of £23.64 for every £1 invested in our service.

In addition to our amazing volunteers last year we also had 22 dedicated paid staff (mostly part-time) who work tirelessly at our offices as administrative support, money advisers, supervisors, caseworkers, trainers and managers.